What New York Homeowners Say About Strongbox Lock & Safe Co. of New York
We have been serving New York for over 42 years, and in that time we have learned that a locksmith’s reputation is built one door at a time. Every call is a chance to prove that the price we quote is the price you pay, that our technicians show up uniformed and ID-ready, and that the 90-Day Done Right Promise means something real when your lock acts up at 11 p.m. on a Sunday. These are the voices of New Yorkers who called us, watched us work, and decided to tell someone else about it.
Recent Reviews
I had just signed the lease on a walk-up in Washington Heights and needed every lock rekeyed before the movers showed up the next morning. I called at 9 p.m. expecting voicemail, but a live person answered, quoted me a flat price, and had a technician at my door by 10:30. He rekeyed four Schlage deadbolts, handed me the new keys, and the invoice matched the phone quote to the penny.
Vivian W., Washington Heights, New York
My Baldwin entry set on my Park Slope brownstone jammed completely during a dinner party. The thumb turn wouldn’t budge, and guests were stuck inside. Strongbox answered on the second ring at 8 p.m. on a Saturday, quoted me upfront, and the technician arrived in under an hour. He diagnosed a failed mechanism inside the mortise lock, had the right Baldwin parts on his truck, and fixed it without damaging the vintage door plate.
Emily N., Park Slope, New York
I manage a small law office near Wall Street with Mul-T-Lock high-security cylinders on three doors. When one key started sticking, I got a written estimate from another company that seemed inflated. Strongbox offered a free second opinion, sent a technician who actually understood Mul-T-Lock’s interactive key system, and found the real problem was a worn key, not the cylinder. Saved me hundreds and didn’t talk down to me.
Jason R., Financial District, New York
My teenage son lost his car keys at Citi Field during a Mets game. It was a 2019 Honda with a transponder key, and I was sure we’d be towed and paying dealership prices the next day. I called Strongbox at midnight, spoke to a real person who quoted a flat rate for automotive key programming, and their technician met us in Flushing within 45 minutes. New key cut and programmed on the spot, and we drove home.
Javier T., Flushing, New York
After a break-in attempt on my ground-floor apartment in the East Village, I wanted more than a standard deadbolt. The Strongbox technician walked me through Medeco and Abloy options without pushing the most expensive one, explained the difference between pick resistance and drill resistance in plain English, and installed a Medeco Maxum that same afternoon. He even showed me how the key control works so I know who can duplicate it.
Vivian W., East Village, New York
I bought a foreclosure in Bed-Stuy with no keys for any of the six locks and no idea what brands were installed. The seller was unresponsive, and my closing attorney was no help. Strongbox sent a technician who identified a mix of old Yale and Kwikset hardware, rekeyed what was salvageable, replaced one rusted Yale mortise lock with a matching new one, and got me one key that works every door. Flat price quoted on the phone, no surprises when he finished three hours later.
Emily N., Bedford-Stuyvesant, New York
Why Customers Trust Us
These stories repeat themselves across New York because we built the company on a few non-negotiables that most locksmiths treat as optional. The 90-Day Done Right Promise is backed in writing on every invoice, not buried in fine print. If it is not right, we come back. No paperwork to file, no argument to have.
Our background-checked, uniformed technicians present ID at every door because the person who opens your locks should be the most verifiable person you have ever hired. We install and service Schlage, Medeco, Mul-T-Lock, Abloy, Baldwin, Yale, Kwikset, and Sargent, so the right lock goes on the right door, not just whatever was on the truck that morning.
And when you call (833) 317-5852, a live person answers, 24/7, including nights, weekends, and holidays. No voicemail trees. No callback queues. No exceptions.
We also honor our approved standing offers: $50 off any repair over $250, free second opinions on any written estimate, an $89 seasonal tune-up, and a permanent 5% discount for seniors and veterans. The price we quote is the price you pay. A square deal, plain and simple.
If you are locked out, moving into a new place, upgrading security, or just tired of a sticky key, call (833) 317-5852. We will be there when we say.
Written by Vincent Calabrese, Owner at Strongbox Lock & Safe Co. of New York, serving New York since 2013.