The Strongbox Lock & Safe Co. of New York Guarantee
Every lock we touch in New York carries our word on it. For 42 years, that word has been the same: done right, and backed in writing. Our 90-Day Done Right Promise means if a deadbolt sticks, a rekey doesn’t turn smooth, or anything about our work isn’t right, we come back. No paperwork to fill out, no argument about whose fault it was, no runaround. You call, we fix it. That’s the guarantee Vincent Calabrese built this company on, and it’s why New York homeowners still call us when they need someone they can trust inside their door.
What’s Covered
- Workmanship on every install and repair. If a lock we installed doesn’t function the way it should, or a repair we made fails within 90 days, we return and make it right at no charge.
- Parts we supply and install. We source from Schlage, Medeco, Mul-T-Lock, Abloy, Baldwin, Yale, Kwikset, and Sargent, and we stand behind the fit and function of every component we put in your door.
- Cleanup and respect for your space. Our technicians leave the work area as they found it, and if they don’t, we’ll come back to correct it.
- On-time arrival. We will be there when we say. If we’re running behind, you’ll know before you have to wonder.
- Honest, upfront pricing. The price quoted on the phone is the price on the invoice. No bait-and-switch, no surprise fees, no “while we were here” add-ons.
Our Satisfaction Promise
Not every job goes perfectly the first time. Vincent will tell you that himself. What matters is what happens next.
If you’re not satisfied with our work, call us. A live person answers, 24/7, including nights, weekends, and holidays. Tell us what happened. We don’t hand you a form to fill out or ask you to prove the problem. We schedule the return visit, send the same background-checked, uniformed technician who showed ID at your door the first time, and we fix it. That’s the whole process. No paperwork, no arguing, no “let us check with the office.”
The 90-Day Done Right Promise is backed in writing on every invoice, but the real backing is simpler than that: we live in this city too. We work in Manhattan high-rises, Brooklyn brownstones, Queens row houses, and Bronx apartment buildings. A bad reputation travels fast in New York. We’d rather eat the cost of a callback than eat the cost of a customer who tells their building, their block, their whole co-op board that we didn’t stand behind our word.
Named for the iron box where your grandfather kept the deed, Strongbox was built to protect what matters. That includes our own name.
Licensed & Insured Backing
Anyone can print a guarantee. The real protection sits behind it: licensed and insured operations, with background-checked technicians who present ID at every door. That’s not marketing language. It’s the structure that makes our promise worth more than the paper it’s written on.
New York’s locksmith trade has its share of fly-by-night operators. No license you can verify, no insurance if they damage your door or injure themselves on your property, no address you can find tomorrow. We’re the opposite. Our licensing means we’ve met the state’s requirements to work on your locks. Our insurance and bonding means if something goes wrong through fault of ours, you’re not left holding the bag. And our technician screening means the person who opens your lock is the most verifiable person you’ve ever hired.
Vincent Calabrese has run Strongbox this way for over four decades because it’s the only way that makes sense in a city where your door is your first line of defense. The 90-Day Done Right Promise, the flat price quoted on the phone, the live person who answers your call at 2 a.m. - all of it rests on this foundation. Licensed, insured, bonded, and present. That’s the guarantee behind the guarantee.
Standing Offers for New York Homeowners
We back our work with more than promises. These offers are always active:
- $50 off any repair over $250 - no coupon code needed, just mention it when you call.
- Free second opinion on any written estimate - bring us another locksmith’s quote and we’ll review it honestly.
- $89 seasonal tune-up - catch problems before they lock you out.
- Permanent 5% discount for seniors and veterans - our respect, backed in dollars.
What Our Customers Ask About the Guarantee
What exactly does the 90-Day Done Right Promise cover?
It covers our workmanship and the parts we install for 90 days from the date of service. If anything we did or supplied fails or doesn’t perform as it should, we return and fix it free of charge. No paperwork, no arguing. Call (833) 317-5852 and we’ll schedule the callback.
Do I need to keep my invoice to make a claim?
We keep records of every job, but holding onto your invoice speeds things up. Either way, we’ll find you in our system and honor the promise. That’s how we’ve operated for 42 years.
What if a manufacturer defect causes the problem, not your work?
We handle the manufacturer conversation so you don’t have to. If a Schlage, Medeco, Mul-T-Lock, or any brand we install has a defect, we navigate the warranty replacement and reinstall at no labor charge during the 90-day period. You deal with one phone number: ours.
Is the upfront price really locked in?
Yes. A square deal: the price we quote is the price you pay. The only way it changes is if you ask for additional work beyond what we discussed. Even then, we stop and confirm the new scope and price before proceeding. No surprises on the invoice.
What happens if a technician is late?
We call you before you have to call us. If we’re running behind due to New York traffic, subway delays, or a previous job running long, you’ll know. If we miss our window without contacting you, that job’s labor carries our apology in the form of a discount. We will be there when we say, or we’ll make it right.
Can I trust the technician you send?
Every technician is background-checked, wears a uniform, and presents ID at your door. Vincent Calabrese insists on this personally. In a city where you’re letting someone manipulate the mechanism that protects your family, verification isn’t optional. It’s the rule, every single visit.
Ready to Hire a Locksmith Who Stands Behind the Work?
Call (833) 317-5852 now. A live person answers, 24/7, including nights, weekends, and holidays. We’ll quote your price upfront, schedule your service, and put our name on it in writing. Done right, and backed in writing. That’s the Strongbox way.
Written by Vincent Calabrese, Owner at Strongbox Lock & Safe Co. of New York, serving New York since 2013.